Learning in Practice 2014: Excellence in E-Learning
From left: Rick Schmidt, Andrew Bailey
Tipping Point Solutions
The federal government called in Tipping Point Solutions Inc., an interactive e-learning company to bridge the medical knowledge gap between active duty and reserve soldiers in the U.S. Army Medical Department. The company developed a 95-hour, self-paced patient administration program aligned with the objectives and outcomes of the Army’s six-week active-duty residential course.
Typically, occupational training programs involve self-paced, Web-based curriculum followed by a two-week residential course for practical exercises and evaluation. The Army’s analysis of its patient administration training program for reserve soldiers found several critical topics were missing, and there was a high amount ofdata-entry errors.
For example, there was no training for automated information systems — an important area because at least 70 percent of a patient administrator’sjob function revolves around systems tasks. Other training topics improved included medical record creation and filing, customer service and medical terminology.
Both the Army and the federal government seem pleased. Test results show 80 percent of an initial test group of soldiers met or exceeded performance expectations outlined for the medical program. The new medical terminology courseware also gave the federal government an unplanned-for return on investment, the breadth and adaptability of new training reduced the need to develop other medical terminology specialty programs.
“We are incredibly honored by our selection for the Learning in Practice Excellence in eLearning award. This is a significant achievement for Tipping Point Solutions and validates our team’s continuedengagement with the creation of game-changing training products,” said Rick Schmidt, the company’s president and CEO.
EF Corporate Language Learning Solutions
When a multinational consulting firm tapped London-based EF Corporate Language Learning Solutions to improve its decentralized English-language training program, the resulting globally coordinated e-learning program helped reduce its training costs and increase performance.
The program became e-learning-based and integrated with the company’s learning management system. One important aspect of the program eliminated decentralized content suppliers and replaced them with a virtual store on the Web.
Content is refreshed every two weeks to ensure the initiative is always new and engaging for users. The school offers self-study materials with no teacher integration, self-study material with teacher-led virtual classroom conversations, as well as private one-on-one virtual classes with an instructor.
Ninety-two percent of employees who took part in the English-language training said it was a worthwhile investment in their career development. Further, the average employee reduced his or her language skills gap by 40 percent.
Raytheon Professional Services
NCR Corp., a consumer transaction technologies company, launched 41 new Web-based training courses with Raytheon Professional Services to address three key business challenges in 2013: cost and efficiency, time-to-competency for new hires, and reducing the amount of revisit rates for equipment issues, which had a negative effect on customer service and parts costs.
“Being recognized as an innovative learning leader and learning team reinforces the culture we are building through the use of leading-edge, learning technology,” said David Strainick, NCR’s global head of learning.