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Learning In Practice Awards 2013

The 10th annual Chief Learning Officer Learning In Practice Awards recognized learning leaders, vendors and organizations that have made a substantive and measurable change in business, vision, strategic alignment or leadership.

Awards were presented to the top three entrants — gold, silver and bronze — in more than a dozen categories, including Strategy, Technology, Trailblazer and Collaboration for practitioners and Vendor Partnership, Blended Technology and Community Service for vendors.

Senior learning leaders received awards in seven categories that had two divisions: Division 1 for companies with more than 10,000 employees and Division 2 for companies with fewer than 10,000 employees. Learning providers were recognized for their service in eight categories, including e-learning, academic partnerships and social learning.

These are their stories.

CLO of the Year: Yum Brands’ Rob Lauber


To solve Yum Brands’ challenges, CLO Rob Lauber has created a learning strategy that helps the business and employees grow, making him this year’s CLO of the Year.

Business Impact – Division 1

GOLD: Dhamayanthi N, Associate Vice President, HCL Technologies Ltd.

HCL Technologies saved $18.7 million through internal development program activities.

SILVER: Wendy Kouba, Executive Director, Merck Biologics, Vaccines and Sterile Manufacturing Strategy Realization Office
BRONZE: Ken Powell, Vice President of Global Sales Enablement and Learning, SunGard

Business Impact – Division 2

GOLD: Jenny Dearborn, Chief Learning Officer, SuccessFactors

SuccessFactors’ data-driven approach to sales training yeilded a return 44 times the cost of investment.

SILVER: Duane La Bom, Director of Learning and Development, Rackspace University
BRONZE: Kimberly Stewart, Senior Vice President of Corporate Learning and HR Technology, First Citizens Bank

Collaboration — Division 1

GOLD: Iron Mountain

Since the launch of Iron Mountain’s revamped training program, turnover has declined from 40 percent to about 15 percent. The company says it saved about $4.5 million in workers’ compensation claims in the first year.

SILVER: University Hospitals
BRONZE: NetApp

Collaboration — Division 2

GOLD: MassMutual Financial Group

When MassMutual announced the acquisition of The Hartford’s Retirement Plan Group last year, the company didn’t waste a moment introducing new employees to its business and culture.

SILVER: Hogan Lovells US
BRONZE: Lash Group

Global Learning — Division 1

GOLD: Sharon Moshayof and Nancy Singer, Merck

Merck is known for its international reach, but when the White Horse, N.J.-based pharmaceutical company examined its global strategy, leaders realized they had to refine their companywide plan to penetrate and maintain solid growth in a number of emerging markets.

SILVER: Hariraj Vijayakumar, Global Head of Cognizant Academy, Cognizant Technology Solutions
BRONZE (TIE): Rob Lauber, Vice President, Yum University, Yum Brands Inc.
BRONZE (TIE): Chuck Battipede, Senior Vice President and Chief Learning Officer, Hewlett-Packard

Global Learning — Division 2

GOLD: Birgitte Ellersgaard, Development Manager for Corporate HR, LEO Pharma

To compete in an expanding marketplace, Copenhagen-based LEO Pharma sought to create a strategic approach to its international markets while developing a new breed of leadership to act as global leaders.

SILVER: Andrea McMullen, Head of Global Marketing Learning and Development, Life Technologies

Innovation — Division 1

GOLD: Kate Day, Global Director, Business Development, Cisco Sales Associates Program, Partner Sales Academy, Cisco Systems

Cisco Systems cut training costs by 24.6 percent by taking a residential onboarding program and making it a virtual talent development program.

SILVER: Winnie Larsen, Senior Director and Dean, Hilton Worldwide University, Hilton Worldwide
BRONZE: Steve Stone, Vice President, Performance Solutions, USAA

Innovation — Division 2

GOLD: Adri Maisonet-Morales, Vice President, Enterprise Learning and Development, Blue Cross & Blue Shield of North Carolina

Blue Cross & Blue Shield of North Carolina outsourced 36 percent of its training development in 2012 and expects to be above 40 percent in 2013, resulting in savings of $450,000 over two years.

SILVER: David Van Meter, Chief Knowledge Officer, Infinite Campus
BRONZE: Pat Golden, Senior Director, Deltek University, Deltek

Strategy — Division 1

GOLD: Wendy Kouba, Executive Director, Merck Biologics, Vaccines and Sterile Manufacturing Strategy Realization Office

Merck & Co. Inc.’s Biologics, Vaccines and Sterile Manufacturing organization needed to improve efficiency of its manufacturing process. Because of inefficiencies caused by human error and deviations, the pharmaceutical company struggled to meet growing demand for its vaccines. This resulted in billions of dollars in discarded products and lost revenue.

SILVER: Dhamayanthi N, Associate Vice President, HCL Technologies Ltd.
BRONZE: William Magagna, Director of Global Product Education, Siemens Healthcare Diagnostics

Strategy — Division 2

GOLD: Deborah McCuiston, Director of Corporate Learning, Virgin America

Thanks to its Refresh learning initiative, in a recent companywide engagement survey, Virgin America’s strategy and culture shift received high marks.

SILVER: Tara Gray, Learning and Development Lead, Chevron
BRONZE: Ann Marie Sidman, Vice President, Learning and Development, Gen Re

Technology — Division 1

GOLD: Helen Zarba, Vice President of Organizational Development and Learning Services at Bright Horizons Family Solutions

The success of Bright Horizons Family Solutions’ Ask the Expert initiative spurred development of similar programs for benefits and recruiting.

Technology — Division 2

GOLD: Douglas Clayton, Senior Vice President of Learning and Development, SES

From February through June, SES conducted 44 workshops in 10 locations across the world. As a result of the initiative, 88 percent of the company’s employees said they now have a better understanding of its business strategy.

SILVER: Conrad Cone, Director of Talent Development at Active Network
BRONZE: Adri Maisonet-Morales, Vice President of Enterprise Learning and Development at Blue Cross & Blue Shield of North Carolina

Trailblazer — Division 1

GOLD: Kim Dorer, Director, Spectrum Health University, Spectrum Health

Since implementing the strategy through Spectrum Health University, the company’s business outcomes have reinforced its success. Spectrum’s most recent learning group, for example, showed physician participation increased from 1 to 21 percent of total participants.

SILVER: David Koll, Former Leader of Enterprise Learning, ConAgra Foods Inc.
BRONZE: Gary Vanderlind, Vice President of Human Resources North America, Goodyear Tire & Rubber Co.

Trailblazer — Division 2

GOLD: Jenifer Johnson, Acting Manager, Organizational Development, Cleveland Airport System

More than 9,352 hours of learning have taken place since the Cleveland Airport System University launched.

SILVER: Diane Simmons, Vice President, Healthcare Financial Management Association

Excellence in Academic Partnerships

GOLD: Rutgers University School of Business, Camden Executive Education

Since its inception in the 1800s, most of supply chain management company Graybar’s leaders have been promoted from within — a reflection of the belief that those who know the business best are well-suited to lead it.

SILVER: University of Phoenix

Excellence in Blended Technology

GOLD: Seertech Solutions

When the Red Robin restaurant chain was looking for a way to quickly train a large number of new employees across the country, learning management firm Seertech proposed using iPads.

SILVER: InfoPro Learning Inc.
BRONZE: Origin Learning Inc.

Excellence in Community Service

GOLD: Cornerstone OnDemand

In 2010, Cornerstone OnDemand launched its CSOD Foundation to provide programs and services to help nonprofits increase their impact.

SILVER: Bellevue University
BRONZE: University of Phoenix

Excellence in Content

GOLD: Enspire Studios

Dell partnered with Enspire Studios, the custom development unit of Austin, Texas-based Enspire Learning, to create an online learning experience that would satisfy this need. The course included three main sections: “Brand Filter,” “Case Studies” and “Call to Action.”

SILVER: AchieveGlobal
BRONZE: EBSCO Information Services

Excellence in E-Learning

Gold: Ivy Planning Group

Ivy helped International Paper develop a learning program that provided a common language for global inclusion and diversity.

Silver: Saba Software
Bronze: Weejee Learning

Excellence in Gaming And Simulations

Gold: Carney Inc.

At the U.S. Defense Department, information security is serious business. So is gaming.

Silver: Enspire Studios
Bronze: C2 Technologies Inc.

Excellence in Social Learning

Gold: Saba Software

Saba Cloud LMS usage has increased by more than 10 percent each month at Kaspersky Labs since it was implemented.

Silver: Interactyx Ltd.

Excellence in Vendor Partnerships

Gold: PricewaterhouseCoopers

With there being more than 20 million U.S. military veterans and more on the way as the wars wind down in Iraq and Afghanistan, the U.S. Department of Veterans Affairs, or VA, turned to PricewaterhouseCoopers, or PwC, to develop a program to transition veterans back into civilian life.

Silver: GP Strategies Corp.
Bronze: Skillsoft