Waban, Mass. — July 30
Only one-quarter of employees within large organization are highly engaged, according to a Temkin Group research report.
Temkin Group surveyed 200 companies with 1,000 or more employees to understand what they are doing in the area of employee engagement. The research shows that companies with stronger employee engagement efforts deliver much better customer experience and have significantly higher financial results.
Other highlights from the research:
Ninety-four percent of respondents measure employee engagement and two-thirds measure it at least annually.
Only 43 percent of respondents believe that their executive team highly prioritizes taking action based on the employee engagement feedback.
The top obstacles to improving employee engagement are a clear employee engagement strategy and inconsistent buy-in among middle managers.
In 53 percent of companies with stronger employee engagement efforts, the CX group is active in the efforts compared with only 35 percent of other firms.
Firms with stronger employee engagement efforts are five times more likely than other firms to treat the results from employee engagement surveys as a high priority.
Source: Temkin GroupFiled under: Measurement