Part One of the “Business-Based Learning” series introduced the five-level business-based learning (BBL) model as an audience-centric approach to designing blended learning delivery platforms. Part Two expanded on the BBL strategies to align training acti
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Performance Coaching I just read about Chuck O’Keefe’s performance coaching initiative at Toyota on the CLO Web site (“Performance Coaching Breakthrough”). I’m really impressed by O’Keefe’s ingenuity, as dealerships are such a difficult environment and frankly, as a car buyer,…