NASCAR offers 23 e-learning and 40 instructor-led courses, and this year alone 7,300 third-party track services personnel reached the checkered flag on 79,000 courses.
Chief Learning Officer is a multimedia publication focused on the importance, benefits and advancements of a properly trained workforce. Our award-winning content caters specifically to executives in the enterprise learning market.
The iceberg analogy (you can see only 10 percent above the surface, and the danger lies in the 90 percent hidden below the water) plays into a common CLO challenge for leadership development: How do you develop competencies in that hidden 90 percent?
Customer service can be a key competitive advantage in the global marketplace. It can differentiate among best-of-breed organizations, and those industry practitioners point to it as a cautionary tale.
Securing manager commitment to learning can be challenging, especially in uncertain times. However, gaining buy-in and delivering effective manager learning is a critical step in ensuring peak organizational performance.