Technology

Moving From Learning to Performance

A more effective way of transferring what was learned during training to on-the-job performance may require a change in the way we think about what learning is. For many, learning is defined as “acquiring new knowledge.” In today’s results-oriented world,

Chief Learning Officers for Universities

Why would a university of all places need a chief learning officer? Isn’t that like bringing coals to New Castle? Or disciples to MIT? Are not all or most professors CLOs? But looking more closely, and especially from the inside, there are at least three

Assessing Learning Management Systems

Although e-learning got off to a shaky start in the late 1990s, industry analysts are now bullish about the enabling technologies, notably enterprise learning management systems (LMSs), both in terms of growing adoption rates and quick return on investmen

Training: Expense or Investment

In his Chief Learning Officer column (Selling Up, Selling Down, September 2002), Bob Mosher, director of education for Element K, challenged us to think not only of investment but of return on investment. While we applaud his optimism, most organizations…

Education Plus: Online Education Models

Read any article on the current state of academics, and you’ll find stories about how online learning is revolutionizing the practice of higher education, whether for better or for worse. On the one hand, students and institutions tout the convenience of

Starting Out Right

I just finished reading the September issue of your new magazine, and it is absolutely outstanding. The e-learning industry definitely needed a publication focused on providing chief learning officers with highly targeted and insightful articles concerning e-learning. I also enjoyed…

e-Learning CrOp Circles

Does your organization have an e-learning CrOp Circle? No, I haven’t seen the new Hollywood movie “Signs.” I’m not talking about alien-created patterns in fields of wheat. What I mean is a circle of professional e-learning developers who are dedicated to

SAFECO's Aggressive Management Performance Initiative

Seattle-based SAFECO provides insurance and related financial products to individuals and businesses throughout the world. A Fortune 500 company, SAFECO provides products through more than 17,000 independent agents and financial advisors throughout the wo

Vendors' Financial Statements Affect Buying Decisions

It is well-known, and the issue has been discussed at length: The industry barometers are not indicating an improvement in the IT spending environment anytime soon. With that in mind, the health of a company’s balance sheet has, will and should be a diffe

Web Resources

ROI Calculators That Are Really Cost-Savings Calculators: MediaPro Inc.: www.mediapro.com/html/resources/roi.html   Intellinex: www.intellinex.com/update/flash/index.htm    ROI Web Sites and Articles: ASTD Evaluation/ROI Community: www.astd.org/virtual_community/comm_evaluation/comm_top_page.html   E-Learning Centre: www.e-learningcentre.co.uk/eclipse/Resources/costs.htm   InternetWeek.com “IT ROI Metrics Fall Into Four Groups” by John Berry www.internetweek.com/netresults01/net071601-3.htm…

The Killer App for Managing Talent

“The most valuable asset of a 21st-century institution, whether business or nonbusiness, will be its knowledge workers and their productivity.” – Peter Drucker, “Management Challenges for the 21st Century”

An Aerospace Case Study

Considering the formula presented here on aggregating ROI and payback data, you can probably see this is good information at an individual level. But how do you generalize these kinds of data to a larger population to use it to defend your budget?

Front-Line Managers: Training's Biggest Asset

In my last column, I discussed how every training department should establish itself as an investment, not an expense. Once this perspective is adopted, training programs need to align themselves with the organization’s best resources to guarantee success

Xerox and Qwest: Reaching Out to Workers

Ongoing employee education is crucial to businesses surviving and thriving in competitive and uncertain markets. The delivery of that education, of course, is just as crucial, as different workers respond differently to different modalities. Technology, t

Enterprise Learning Forecast: Changes on the Landscape

We’ve all heard it before. The only constant in this world is change. In the marketplace of enterprise learning, we have adopted this as a mantra. Many corporate-learning pundits and corporate executives forecast huge shifts away from instructor-led train

Learning Styles: What's Right for Your Enterprise?

When I was a child, admittedly now a long, long time ago, one of the most favorite games we played in school and in our neighborhood was �Simon Says.� The rules of the game are incredibly simple: Do exactly, but only, what Simon tells you to do. If th