CLOs are pressured to justify their investments in learning. A CLO always has to answer the CEO’s questions: Why should we invest in this learning program, and how will it help us execute our strategy? And how can we measure the return on this investment?
Donald Kirkpatrick single-handedly delivered to the training and development community a way to formally evaluate an organization’s investment in learning way back in 1959. His four-level model has stood the test of time as being the cornerstone approach
A great complaint often heard at meetings of chief learning officers is the lack of involvement by senior executives in support of employee training programs, which leads directly to inadequate resources. How can this situation be reversed?
Caterpillar Inc. is a Fortune 100 company with 67,000 employees working in nearly 250 facilities around the globe. A technology leader and the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial
BC Hydro, one of the largest electric utilities in Canada, serves more than 1.6 million customers with electricity generated at over 30 hydroelectric and thermal power plants. As an electric utility, the company is required to comply with government-manda
As the outsourcing of human resources functions continues to grow, the outsourcing of specific learning functions grows with it. New evidence of this growth is Fidelity Investments’ announcement that it intends to acquire TEDS, a software development and consulting company…
Spend a few minutes with Cliff Purington, director of learning and development for Rockwell Collins, and you’ll meet a different kind of chief learning officer. Purington’s got the right pedigree—reared in organizational development—and demonstrable talen
Click2learn and Docent Inc., both leaders in the business performance and learning market, announced last week that they will merge into one company that will be a clear industry leader with a complete solution suite, more than 600 customers and…
With a career history that includes multiple cross-functional roles, Deb Capolarello, senior vice president and chief learning officer for MetLife, knows the value of varied experience.
Many years of evaluating many training initiatives in many different companies has made one fact very clear: Sometimes training works very well to help achieve business results, and sometimes (unfortunately many times) it does not. It is also becoming cle
As companies struggle with the many realities of today's business world, business leaders are finding a need to shift their strategies in order to stay competitive.
The business process outsourcing (BPO) market has been a reality for decades. Many of the core functions of a corporation, such as information technology, retirement and payroll processing, have been outsourced. Now, the issue on the minds of chief learni
Chief learning officers and other learning leaders know the value of sharing knowledge and best practices—it’s a large part of what they enable their organizations to do.
Cathay Pacific Airways was founded in 1946 and since then has grown its business to encompass nearly 50 destinations in 29 countries. When Cathay Pacific Airways invested more than $250 million in e-business, a part of that change in the company’s strateg
Corporate learning serves the organization best when it ties in with company-wide goals and initiatives.
American Standard may be best known for its white porcelain toilets, but the Piscataway, N.J.-based corporation encompasses far more. In fact, plumbing products account for barely a quarter of the annual revenues of American Standard Cos., an organization
It’s probably safe to say that you are already a true believer. You believe that learning, knowledge management and investing in human capital leads to competitive advantage in this rapidly changing information economy, right? And your peers and colleague
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
Since its beginnings in 1920 when Arthur Pitney and Walter Bowes invented the postage meter, Pitney Bowes has evolved into a $4.1 billion global provider of integrated mail and document management solutions. It’s hard to believe that a company whose produ
Given the state of the enterprise e-learning market, evaluating and selecting the right vendor has never been more difficult. Global 2000 organizations have moved away from HR-centric enterprise learning and are instead focused on smaller, leaner LMS depl