Verizon is the largest provider of wire-line and wireless communications in the United States, with 139 million access lines and 36 million wireless customers. The company has more than 167,000 employees with over 80,000 in critical field-service position
In 1960 Theodore Leavitt wrote “Marketing Myopia,” the groundbreaking article published in the Harvard Business Review in which he asked mangers, “What business are you really in?” Leavitt suggested that if those in charge of the railroads had been asking
Two things that have plagued the training industry include an absence of accountability to the businesses it serves and a lack of credibility with its various audiences. Two questions often raised are: How does one assess whether a user has learned someth
In the dot-com days, many companies were willing to invest more to get more. Companies would invest in changing a process to improve customer satisfaction, even if it took more labor hours. They would purchase more capable technology, even if it cost more
One sign of the increasing impact and scope of corporate learning today is that CLOs are starting to focus on risk-mitigation strategies. Budgets are being scrutinized, and learning executives are being asked to show a clear return on investment. With inc
Facing rising health-care costs, declining reimbursement and low staff morale, the University of Texas Medical Branch (UTMB) at Galveston set out to undertake an across-the-board cultural transformation. The initiative began at the top, when John D. S
When you add airfare, room and board, miscellaneous travel costs and time away from work, the task of training a workforce can be taxing to an organization’s operation budget. If cost is an issue, and it always is, and enterprise learning is an objective
Cleveland-based KeyBank USA, a large bank-based financial services company with assets of around $84 billion, employs nearly 20,000 people. The Key Employee Development (KED) team’s focus on training led internal clients to turn to it expecting primarily
Ask whether there is a link between learning and retention, and most managers and human resources professionals will say, “Yes!” Ask them to describe that link, and most will tell you that well-designed and well-chosen learning enables people to understan
Since the middle of the 20th century, the developed world has experienced a substantial shift from manufacturing-based economies to a global services- and knowledge-driven economy. Along with this shift has come a shift in valuation for large enterprises.
More and more companies are turning to an outsourcing strategy for functions that do not directly contribute to mission-critical strategies that drive the success of the business.
Little attention has been paid to security products for business. So the introduction of homeland-security-related e-learning designed specifically for business learners fits an unfilled need.
It’s one thing to study a topic like supply-chain management through classroom lectures—quite another to engage students in a realistic simulation that puts their newly learned skills to the test. As part of a part-time corporate MBA program, Texas Instru
For the U.S. Navy, “mission-critical learning” takes on a whole new meaning. Reaching around 2 million people with learning, the Naval Education Training Command (NETC) designs the guidelines under which training is developed and delivered for active-duty
CLOs have a great story to tell. They help train people to deliver products and services in ways that help the company stand apart from competitors. They teach new skills that keep the company current and vibrant. They help create a culture that helps the
Headquartered in Atlanta, Ga., Premiere Conferencing has a client base of more than 7,500 companies, including Hewlett-Packard, Intel, Merck and Novell, providing conferencing and collaboration solutions, including automated conferencing, operator-assiste
Training can be costly and time-consuming, especially in fast-moving industries that require employees to be knowledgeable and able to perform in the field quickly. Companies often turn to e-learning to provide an educational or instructional environment
British American Tobacco intends to corner the leadership position in the industry through skill, focus, strategy, responsibility and speed—with an unbeatable leadership force and extraordinary management.