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They're Buying Holes, Not Shovels

In 1960 Theodore Leavitt wrote “Marketing Myopia,” the groundbreaking article published in the Harvard Business Review in which he asked mangers, “What business are you really in?” Leavitt suggested that if those in charge of the railroads had been asking

Friends in High Places

“As technology transforms the way almost every job is done, America becomes more productive and workers need new skills.” --President George W. Bush Along with many Americans in late January, I heard the president utter those words in his State…

KeyBank USA: Banking on Learning Success

Cleveland-based KeyBank USA, a large bank-based financial services company with assets of around $84 billion, employs nearly 20,000 people. The Key Employee Development (KED) team’s focus on training led internal clients to turn to it expecting primarily