Learning Delivery

The New Enterprise Learning Footprint

Since the introduction of the first e-learning solutions in 1996, a lot has changed in corporate education and training. The first wave of e-learning started with self-paced learning followed by the fast growth of live e-learning. The next step in this ev

Technology to Enhance the Learning Experience

It is rare to pick up a training industry magazine without seeing multiple references to e-learning or other types of technology. It can be challenging to decipher exactly what each tool has to offer and how you can match the right technology with a given

Measuring Learning Investments

I was recently asked to submit a cost analysis on attending a major trade event. To build my case, I outlined objectives and mapped a strategy for reaching them. I established a metric by which to determine satisfactory return on investment (ROI) and list

Minolta: Developing a Quality Team

With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio

Adopting E-Learning: Lessons From the Government

The use of e-learning within government agencies is one area where the government leads much of Corporate America in widespread adoption, the development of innovative applications and its incorporation as an essential component in agency-wide learning in

The Home Depot: Building Continuing Education

As the world’s largest home improvement retailer, The Home Depot is certainly no stranger to the concept of construction. The 1,504 Home Depot stores throughout the United States, Canada, Mexico and Puerto Rico (including the Expo Design Center brand) dai

Whirlpool: Innovation and Organizational Learning

Three years ago, Whirlpool Corp. launched a global innovation initiative to differentiate itself from its competitors by delivering unique products and solutions to make customers’ lives easier. This initiative was far from simple sloganeering. The initia

Evaluating E-Learning: A Lesson From Pharmaceuticals

“You should be shot,” declared Bob. My presentation was on how to sell e-learning to upper management, and the real-world case study I presented emphasized some dramatic, multimillion dollar cost savings. “E-learning should not be about cost savings,” Bob

E-Learning Drives Growth at First Data

Corporations attempting to implement aggressive revenue growth goals find it necessary to work powerfully from within to implement the changes that will bring these goals to reality. Creating change, managing change, directing change—these are the actions

How Can the Classroom Save Your E-Learning Programs?

As you could see from reading the premier issue of this publication, e-learning is hot. Everyone’s looking to it as the next great training frontier, with good reason. Unlike other training technologies and methodologies that have entered the fray over th

J. C. Penney: Fashioning Workforce Development

“In every man’s life, there lies latent energy. There is, however, a spark, [which] if kindled, will set the whole being afire, and he will become a human dynamo, capable of accomplishing almost anything to which he aspires,” said James Cash Penney, found

Assessing Learning Management Systems

Although e-learning got off to a shaky start in the late 1990s, industry analysts are now bullish about the enabling technologies, notably enterprise learning management systems (LMSs), both in terms of growing adoption rates and quick return on investmen

Collaborative Tools for e-Learning

When my colleague Padma Medury and I conducted a survey on collaborative technologies and groupware in 1990, little did we know the degree to which Web-based tools would reshape and elevate this field. We discovered conferencing and collaboration tools fo

Front-Line Managers: Training's Biggest Asset

In my last column, I discussed how every training department should establish itself as an investment, not an expense. Once this perspective is adopted, training programs need to align themselves with the organization’s best resources to guarantee success

Fred Harburg--Connecting Motorola with Learning

If you have the chance to read Fred Harburg�s resume, you�ll find a rather impressive listing of positions. Prior to becoming chief learning officer and president of Motorola University, Harburg�s past boasts organizations like IBM, Saturn, Disney,