Learning Delivery

Why Training Spending Levels Don't Matter Anymore

Training expenditure is a metric still used by many human resources and training professionals, as well as some market evaluators, to measure the value that enterprises place on education and training. However, it is known that training expenditure per person…

The Internal Revenue Service: Counting on Learning

With around 100,000 permanent and 20,000 seasonal employees, the Internal Revenue Service (IRS), a branch of the Department of Treasury, interacts with more Americans than any other public or private institution. In 2002, the IRS processed almost 227 mill

Emergent Learning

Not so long ago, e-learning was a utopian dream. Networked learning would educate the world. E-learning promoters saw themselves as innovators writing corporate history. Excitement filled the air. That future has arrived. Today a healthy percentage of

Unleashing Organizational Know-How

For many large U.S businesses, the past few years have been lean ones. The recession of 2001 and the jobless recovery that has ensued has seen management focus on cost-cutting and increasing productivity to position their companies for growth in the next

Learning Utilization: Avoiding the 'Cricket' Risk

One of the funniest put-down lines of my daughter’s generation (she’s 15 years old) is the single word, “crickets.” Think of it in the context of telling a joke to your kids, who of course do not think it’s funny: You give the punch line and get nothing i

M-Learning: The Next Wave for Training and Development

Mobile devices and wireless networks are booming. According to Gartner Inc., more than 50 percent of professional notebooks will have wireless LAN (WLAN) capability by the end of 2004. In the same time period, Gartner says that through WLAN hot spots, tra

Are Your Top Leaders Battling to Build Energy?

Although the economy may be showing signs of recovery, senior leaders are just beginning to feel some of the repercussions of the economic downturn, according to a new study from the University of Michigan Business School and eePulse Inc., which delivers

Are Your Top Leaders Battling to Build Energy?

Although the economy may be showing signs of recovery, senior leaders are just beginning to feel some of the repercussions of the economic downturn, according to a new study from the University of Michigan Business School and eePulse Inc., which…

They're Buying Holes, Not Shovels

In 1960 Theodore Leavitt wrote “Marketing Myopia,” the groundbreaking article published in the Harvard Business Review in which he asked mangers, “What business are you really in?” Leavitt suggested that if those in charge of the railroads had been asking

Evaluating a Reusable Learning Object Strategy

There is little debate that effective instructional content (instructional material) is the cornerstone of good online learning and other kinds of instruction, such as traditional classroom instruction, videos, CBTs and job aids. The challenge for CLOs is

Buckle Up: Generation Y Is Here

The year 1981 was very special—“Chariots of Fire” won the Oscar for Best Picture, IBM officially launched the PC, and generation Y was born. Generational cohorts are groups of people, usually born in the same 20-year time span, who share common life

UPS: Delivering Lifelong Learning

With a workforce of around 360,000 in the United States and around the world, the training and development leaders at UPS are intent on creating a lifelong learning environment. Corporate schools manage the various stages of employees’ careers, from orien

HR Outsourcing: The Impact on Corporate Learning

Corporate learning has always been the poor relation of all the management disciplines. Some corporations simply don’t believe in it, preferring to buy knowledge and skills when needed. Others have a large training department for internal courses and a si

Novartis: Supporting Sales Leaders Through Simulations

Novartis, a leader in pharmaceutical research and development with businesses in pharmaceuticals, consumer health, generics, eye care and animal health, was created in 1996 from the merger of the Swiss companies Ciba and Sandoz. Headquartered in Basel, Sw