Automated Data Processing Inc. (ADP), which provides of a variety of computerized transaction processing and information services to businesses around the world, underscores learning as a key component of its business culture. ADP Dealer Services, the third-largest division in the…
Advanced technology is designed to help streamline business and increase productivity. The challenge lies in training employees to use new tools. The best method is to implement blended learning.
It would be something if every enterprise had a staff of well-seasoned agents to give customers advice and keep them healthy. Even better, what if your enterprise was made up of a staff of trained agents–nurses–whose job is to keep patients healthy?
Although instructional simulations often utilize advanced technological features, the most important point to keep in mind is that these high-tech bells and whistles have to produce practical results. Technology-intensive simulations, while aesthetically
The first wave of e-learning brochures invariably touted the benefits of focusing on the learner. Schools and classes had always been organized for the convenience of the faculty—one size fits all. In the e-era, learners received personalized instruction—
Office Depot offers endless rows of colorful pens, folders and gadgets designed to make working easier, more organized and efficient. A former schoolteacher for grades 4-8, Kathy Sutter, vice president of leadership development and global learning for Off
In order to modernize various strategies within the organization, the Navy established a new position, executive learning officer (ELO), to initiate customized learning programs for senior naval leadership. For most of the Navy's history, high-ranking officers were selected according to…
Simulations are poised to be the next big thing in learning and development. According to industry research firm Gartner, 50 percent of enterprises will be using simulations to teach vital skills to their sales and customer support professionals by 2006.
I recently guest-lectured on trends in workplace learning for a group of students studying for higher degrees in human resources. The students were working adults who enrolled in an evening program. I started my talk by asking the students to tell me abou
As the IT market gets more comfortable with the idea of recovery, speculations abound regarding "the next big thing" and which market segments stand to gain the most when IT spending returns to a more fluid pace. While some markets waned or simply disa
Part One of the Business-Based Learning series introduced the five-level business-based learning (BBL) model as an audience-centric approach to designing blended delivery platforms. Part Two expanded on the BBL strategies to align training activities with
Learning and development in organizations in the past decade has transcended from low-level activities to high-profile contributors to organizational success. Budgets are growing at a faster rate than the gross national product. External learning supplier
AT&T Learning has restructured its organization into a vertically integrated global learning organization. AT&T Learning works closely with its business partners to develop the right solutions to help them meet their business goals
Customers expect responses in real time. The sales cycle requires access to market trends in real time. And when organizations cannot or do not make critical learning content available in real time, individuals resort to the click-through ease of the Inte
Learning solutions and knowledge management solutions are beginning to blur and meld, and that’s good news on both sides of the equation. One CLO who is setting the course for the future of learning and knowledge sharing is Frank J. Anderson Jr., presiden
High-Flying Fun I appreciated Fred Harburg’s article in the September Chief Learning Officer magazine, “Of Wing Walkers, Trapeze Artists and Change Managers.” As I had just moved to New York City from our home office in Carlsbad, Calif., I thought…
With the dramatic decline in traditional classroom training, the increased popularity of e-learning and the emergence of a more project-based and outcome-driven learning model, it’s important to take a look at the type of learner we are trying to serve an
With global economic recovery well underway, senior training and development professionals are more optimistic in their outlook for the future. However, they are still under the gun to make investments that both deliver value immediately (if not sooner) a
Testing Usability for New E-Learning Thank you to Shailesh Shilwant and Amy Haggarty for a very interesting article, “Usability Testing for E-Learning” in the August 2005 issue of Chief Learning Officer magazine. I am interested in where the testing for…
Courses are Alive and Well In the August issue of Chief Learning Officer, Jay Cross writes an interesting article (“Courses Are Dead”) on the changing needs of the learner. There is power in using blogs, wikis and Web 2.0, especially…