Learning Delivery

Lands' End: Learning That Fits

Lands’ End, one of the largest catalog retailers in the world, has built a successful business by combining high-quality customer service with comfortable, well-made clothing that fits. Over the years, the company has also built a reputation as a great pl continue reading ›

Creating the Demand for Education

If you’ve been following the trade journals and learning and development conferences, you’ve probably noticed that an awakening of sorts is going on. The fact that we are even addressing motivation as a factor in learning is a sure indication that we as a continue reading ›

Measuring Learning Investments

I was recently asked to submit a cost analysis on attending a major trade event. To build my case, I outlined objectives and mapped a strategy for reaching them. I established a metric by which to determine satisfactory return on investment (ROI) and list continue reading ›

Minolta: Developing a Quality Team

With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio continue reading ›