Leadership Development

Measuring Learning Investments

I was recently asked to submit a cost analysis on attending a major trade event. To build my case, I outlined objectives and mapped a strategy for reaching them. I established a metric by which to determine satisfactory return on investment (ROI) and list

Pitney Bowes: Transformation for Success

Since its beginnings in 1920 when Arthur Pitney and Walter Bowes invented the postage meter, Pitney Bowes has evolved into a $4.1 billion global provider of integrated mail and document management solutions. It’s hard to believe that a company whose produ

Adopting E-Learning: Lessons From the Government

The use of e-learning within government agencies is one area where the government leads much of Corporate America in widespread adoption, the development of innovative applications and its incorporation as an essential component in agency-wide learning in

CenterPoint Energy: Powering Up Learning

CenterPoint Energy was formed in October 2002 when Reliant Energy split its regulated and non-regulated companies. The unregulated company became Reliant Resources, and the regulated company became CenterPoint Energy. CenterPoint Energy is now one of the

Ed Sketch: Ford's Drive Toward Quality Education

Everyone who has spent any time around business knows about the innovations Henry Ford brought to the industrial world, first and foremost with the creation of the assembly line production system. It’s not surprising that the Ford Motor Co. is still an in

The Other 80 Percent: Increasing Workforce Productivity

If you’re getting increasingly curious about how to increase employee productivity these days, when most people are asking only about how to cut costs, that’s a good sign. Research has shown that a simple 1 percent increase in productivity typically produ

The Enterprise LMS Market: Where Are We Now?

Given the state of the enterprise e-learning market, evaluating and selecting the right vendor has never been more difficult. Global 2000 organizations have moved away from HR-centric enterprise learning and are instead focused on smaller, leaner LMS depl

Issues in Government Learning

What Can Corporate Executives Learn From Government Learning Initiatives?   There is no doubt that the government faces unique learning challenges not seen in the private sector, but there is still plenty that private-sector chief learning officers can learn from…

The Home Depot: Building Continuing Education

As the world’s largest home improvement retailer, The Home Depot is certainly no stranger to the concept of construction. The 1,504 Home Depot stores throughout the United States, Canada, Mexico and Puerto Rico (including the Expo Design Center brand) dai

Whirlpool: Innovation and Organizational Learning

Three years ago, Whirlpool Corp. launched a global innovation initiative to differentiate itself from its competitors by delivering unique products and solutions to make customers’ lives easier. This initiative was far from simple sloganeering. The initia

The Strategic Impact of Corporate Learning

In researching this article I asked a number of chief learning officers to react to the assertion, “Learning is a strategic advantage.” Their reactions were consistent; there was a rolling of eyes, mild amusement, but in the end grudging agreement that th

Case Studies in the ROI of Training

Determining the return on investment (ROI) for training programs can be one of the most difficult, yet necessary, responsibilities of the chief learning officer. Senior management wants to know that its investment in training is contributing to the succes

Learning in Harmony: Reducing Liability Risks

Today’s litigious workplace climate puts further stress on businesses that are also facing shareholder lawsuits citing the lack of effective corporate governance, as well as mounting regulations and skyrocketing insurance prices. And companies in all indu

Training/Learning: What Fits Your Company?

Imagine being at the helm of a good-sized sailing yacht. The calm has given way to strong wind gusts, fog and stormy seas. You must rely on the skills of the crew, limited resources, navigation equipment and common sense to safely guide you and your crew

Development as a Retention Tool

In today’s volatile economy, corporations are continually looking for innovative ways to enhance shareholder value and improve bottom-line results. While there have been a variety of strategies implemented to achieve these goals, successful organizations