Cheif Learning Officer
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Webinars
Managing Talent in a 2.0 World – Putting It All Together
Jan 22, 2009


Breakfast Club
High-Impact Learning for Lean Times
Mar 12, 2009 07:30 am
University of Chicago Gleacher Center
Chicago, Illinois


CLO Symposiums
Beyond Boundaries: Learning's Impact Across the Organization
Apr 06, 2009 - Apr 08, 2009
Loews Miami Beach Hotel
Miami Beach, Florida


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Events

Archived Webinar

Customer Training: 5 Ways to Fast-Track Your Programs in a Slow Economy

Thursday, September 4, 2008

*Note: Online-only event

 

 

sponsored by
Expertus

Thursday, September 4, 2008
11 am Pacific/2 pm Eastern

Customer retention is vital to business success, especially during tough economic times. That's when successful companies shift into high gear with training programs that strengthen customer ties, accelerate product adoption and boost profitability. In this Chief Learning Officer magazine webinar, sponsored by Expertus, learn how to align customer learning with your business goals and create powerful marketing strategies that fill classrooms and increase training revenues. Tom Kelly of NetApp University and Mohana Radhakrishnan of Expertus also will share how to improve operational efficiency and the utility of your customer-facing learning systems.


Tom Kelly

Tom Kelly
Former Head of Customer Training at Cisco and NetApp University

 

Tom Kelly has more than 25 years of experience in the education and training industry and has held positions at NetApp, Cisco, Oracle Corp., Sun Microsystems, NeXT Corp. and Control Data Corp. He is a trusted adviser for a growing list of clients, including small to midsize companies focusing on learning organizations systems and strategies. At NetApp University, Kelly ensured employees, partners and customers were professionally educated and trained on solutions with hands-on training and certification programs. He holds a bachelor’s degree and an MBA from Saint Cloud State University in Saint Cloud, Minn. He also is co-author of The Business Case for E-Learning.

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Mohana Radhakrishnan

Mohana Radhakrishnan
Vice President Client Services
Expertus

Mohana Radhakrishnan guides Global 2000 corporations as they evaluate, optimize and transform their learning organizations to achieve key business objectives. Drawing on more than a decade of experience, Radhakrishan’s approach to solving complex operational challenges is client-specific and vendor-neutral. She specializes in defining the appropriate role of new and existing technologies, applying best practices to business processes and creating performance metrics to monitor and improve results. Leveraging her extensive knowledge, Radhakrishnan has managed multifaceted, technology-intensive programs from requirements definition to full-scale deployment. She holds a master’s degree in accounting from Oklahoma State University and is a licensed CPA.

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Join us Thursday, September 4, 2008 - 11 am Pacific/2 pm Eastern


Executive Search

The World Bank Knowledge and Learning Coordinator Washington, DC
12/22/2008
The Latin America & Caribbean Region (LCR) of the World Bank serves over 30 countries, mostly middle-income which, despite having middle-income economies, still struggle with pockets of poverty and high level of inequalities.

Recruit the right prospects
03/19/2008
Reach the right prospects with Executive Search and improve your possibilities for fast, effective, successful executive recruitment.

Columnists

January 2009
Five Learning Trends for 2009
by Brandon Hall

In 2009, we can expect many organizations to increase their use of e-learning to reduce classroom and travel costs.

January 2009
A Great Teacher in Tough Times
by Fred Harburg

I grew up under the tutelage of a great teacher.

January 2009
Do We Make Learning Easier or Harder?
by Bob Mosher

More and more learning organizations are taking the time to step back and look at the learning environment they’ve created.

Case Study

January 2009
Small Changes Result in Big Improvements
by Susan Chai

Kaiser Permanente needed to come up with a more standardized, cost-effective approach to learning and follow-through.

Business Intelligence

January 2009
The Training Industry in 2009: A Look Ahead
by Cushing Anderson

Chief Learning Officer magazine’s Business Intelligence Board survey respondents view the coming year with guarded optimism.

Case Study

January 2009
Investing in Enabling Skills
by Chuck Kovach

Companies are realizing one way to differentiate themselves from others is to build a team of well-rounded employees.

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