Monday, April 6th, 2009

9am-5pm
Rotunda East Ballroom

Registration

1pm-1:30pm
Americana Ballroom Salon 3

Welcome Address

1:30pm-2:30pm
Americana Ballroom Salon 3

Keynote Address - The Executive View of Learning Across the Organization

Based on extensive research conducted directly with top executives, Jack Phillips will reveal the view from the top, highlighting concerns about current metrics for the success of learning and development. But the findings also present unique opportunities for the CLO. In this keynote address, Phillips will explore how metrics must change to have learning and development viewed as a contributing partner, including steps to connect learning to business impact and actions needed to make adjustments to the current measurement mix.

Download Materials:
Slideshow — The Executive View of Learning Across the Organization

2:30pm-3pm
Americana Ballroom Foyer

Refreshments

3pm-4pm
Americana Ballroom Salon 3

Panel Discussion - Beyond Boundaries: Leading Learning in the 21st Century

Today’s strategic leaders understand that impactful learning knows no boundaries, neither physical nor organizational. In an increasingly networked and competitive environment, effective development happens in all places at all times. In this panel discussion, learning executives will share ideas on how they’ve grown learning’s influence beyond its traditional organizational boundaries, expanded the role of the learning leader and delivered effective worldwide development that delivers results.

4pm-5pm

Workshops

4pm-5pm
Poinciana Salon 1

Communication and Collaboration With Acrobat Connect Pro

E-learning depends on a foundation of effective connectivity, communications and collaboration. In this showcase, an expert will demonstrate Adobe Acrobat Connect Pro software, a dynamic, engaging and easy-to-use solution for Web conferencing and e-learning. It will include best practices, workarounds, integration ideas to add interactivity, tips and tricks to make the most of rapid training and virtual classroom solutions and Q&A.

4pm-5pm
Poinciana Salon 2

‘Vuja De:’ Achieve More With Less

“Vuja de,” a term coined by the late comedian George Carlin, means looking at things you’ve seen before in a way you’ve never before seen them. Today’s corporate learning managers are being asked to provide a more strategic approach to employee education and training while leveraging training budgets. Fortunately, the Keller Center for Corporate Learning has innovative solutions to help you attain these measurable results. This session will explore the ways training can be tailored to meet your budget needs and how to get more with less. Case studies and examples will be provided.

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Slideshow — "Vuja De:" Achieve More With Less

4pm-5pm
Poinciana Salon 3

Implementing a Premier Learning Analytics Solution

Five years ago, learning evaluation at KPMG was mostly limited to level 1 smile sheets. Today, KPMG is ranked No. 2 in the Training Top 125 and has achieved significant external recognition, including two 2009 awards for its learning measurement strategy and execution. A corporate university can implement a powerful evaluation approach such as this with fewer resources than one would expect. Learn how KPMG utilized a foundational strategy, leveraging all five levels of learning, and inspired a results-oriented culture and clear business impact. You also will hear about two nontraditional ways to gain significant value out of level 1 evaluation.

4pm-5pm
Poinciana Salon 4

Survival Guide: Managing Learning Through a Downturn

In today’s complex business environment, in which companies are faced with a combination of geographically diverse employees and widespread reductions in travel budgets and resources, learning leaders are looking for flexible, cost-effective ways to ensure a continued investment in relevant learning. In this session, see the results of a recent survey conducted by Vantage Corporate Education that focuses on how learning leaders are adapting to these economic times. Learn how to maximize relevance, resonance and impact so as to drive business results while:

•    Minimizing participants’ time away from their job responsibilities.
•    Creating scalable, global learning opportunities.
•    Making the most out of limited budgets.

Download Materials:
Slideshow — Survival Guide: Managing Learning Through a Downturn

6pm-7:30pm
Americana Lawn

Networking Reception

Tuesday, April 7th, 2009

7am-5pm
Rotunda East Ballroom

Registration

7am-8am
Americana Ballroom Salon 4

Breakfast

Hosted by Adobe

8am-8:30am
Americana Ballroom Salon 3

Welcome Address

8:30am-9:30am
Americana Ballroom Salon 3

Keynote Address - Future Learning at the Air Force

For the Air Force, cutting-edge training is mission-critical, and there's no substitute for the kind of hands-on, boots-on ground training that airmen have always needed to effectively serve their country. But to attract and retain the best and brightest, Air Force leaders realized that they needed new thinking and new ways to deliver learning to develop the next generation of leaders and commanders. In this keynote, Maj. Gen. Anthony Przybyslawski, vice commander of the Air Education and Training center, will point to the learning horizon for airmen and women and the Air Force's strategy to get them there.

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Slideshow — Future Learning at the Air Force

9:30am-10:30am

CLO Power Hour

9:30am-10:30am
Americana Ballroom Salon 1

Understanding and Influencing Performance

To grow and develop the leadership pipeline, increase engagement and achieve high levels of performance, business leaders often give advice, share knowledge or simply tell people what to do. But these traditional methods can result in barriers, resistance and lack of commitment and compliance. In this session, executive coach Alan Fine will draw upon more than 25 years of coaching athletes and business executives to share straightforward and tested tools designed to help leaders understand the barriers and learn to do things differently.

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Slideshow — Understanding and Influencing Performance

9:30am-10:30am
Americana Ballroom Salon 2

How to Lead Change and Growth in Uncertain Times

The best CEOs drive change by mastering the human side of business. Their insights and expertise around change leadership, growth leadership and people leadership enable them to build human strategies for their companies that develop, motivate and unleash their human assets. In this Power Hour, Bob Rosen, chairman and CEO of Healthy Companies International, will share the implications for learning leaders based on 20 years of research studying and advising hundreds of CEOs and their high-performance companies around the world.

Download Materials:
Slideshow — How to Lead Change and Growth in Uncertain Times

10:30am-11am
Americana Ballroom Foyer

Refreshments

Hosted by Accenture

11am-12pm

Workshops

11am-12pm
Poinciana Salon 1

Innovation in Action

Innovation in learning has been a hot topic for several years. Capabilities in blended learning continue to mature, and lines between structured learning and real-time performance support continue to dissolve. The growth of user-generated content, adoption of social networks in enterprises and Web 2.0-based applications are serving as catalysts to accelerate the rate of innovation in learning. Join John Higgins, senior director of innovation deployment at Accenture, for an insightful and practical discussion on the state of learning innovation and the “art of the possible.” This session will provide examples of innovation in action.

Download Materials:
Slideshow — Innovation in Action

11am-12pm
Poinciana Salon 2

3 C’s of the Future: Connectivity, Communication and Collaboration for Tomorrow’s Professional

The broad and growing consumer adoption of portable devices such as mobile phones, PDAs, iPods, handheld computers and game consoles has turned business communication into a complex art. The need to be well-informed and able to deliver solid results within minutes is becoming more critical for professionals every day. Future learning will depend on a foundation of effective connectivity, communications and collaboration for employees crunched for time. This session examines the next generation of e-learning technologies and offers a group of 21st-century communication skills needed to be an effective digital communicator in a connected world.

11am-12pm
Poinciana Salon 3

Accelerating the Development of the Executive Leadership

IBM India’s Bright Blue program, an accelerated blended-learning experience, is designed to build and strengthen IBM’s pipeline of executive leaders in line with the company’s rapid growth into the future. Bright Blue integrates online financial management and leadership training from eCornell with the strategic use of IBM’s existing global learning assets. This presentation discusses the strategy, approach and results of this innovative program that already has trained more than 120 managers. Learn how Bright Blue has improved business acumen, provided exposure to industry expertise and best practices, delivered quantifiable ROI in its first six months, significantly increased key leadership competencies and helped fill the leadership pipeline.

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Slideshow — Accelerating the Development of the Executive Leadership

11am-12pm
Poinciana Salon 4

Maximize the Return on Learning With Language Learning Employees Will Use

Less than 40 percent of managers say their employees are realizing the value of corporate-sponsored training programs. Relevant and proven training programs are essential to effectively address workforce development needs. Workforce trends show the fastest-growing segment of the labor force speaks English as a second language, and more than 74 percent of the largest corporations are headquartered outside of the U.S., emphasizing the need for language training. But not just any language training will do. It must be scalable, measurable and deliver quick results. Learn how several organizations have leveraged Rosetta Stone Enterprise solutions to meet this important market challenge.

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Slideshow — Maximize the Return on Learning With Language Learning Employees Will Use

12pm-1:30pm
Americana Ballroom Salon 4

Lunch

Hosted by Keller Center for Corporate Learning

1:30pm-2:30pm
Americana Ballroom Salon 3

Keynote Address - New Inquisitiveness for the New World of L&D

It is time to take a fresh look at the ways we evaluate learning assets and services. Why? First, we don’t do as much evaluation as we say we want to do. Practitioners report that they know and love Kirkpatrick’s four levels but don’t execute on them. Second, we live in an era devoted to evidence-based decision making. Doctors are moving in this direction. Accountants are, too. Shouldn’t we? The third reason is technology. Technology is changing the how, when and the where for learning and development. Shouldn’t our measures match and advance this new world?

Download Materials:
Slideshow — New Inquisitiveness for the New World of L&D

2:30pm-3:30pm

Workshops

2:30pm-3:30pm
Poinciana Salon 1

Collaboration, Innovation and Learning Design in 3-D Virtual Worlds

While many corporations have successfully created a marketing presence in 3-D or invested in virtual real estate, few companies have designed learning interventions in 3-D. Learning strategist Caroline Avey will talk about the business case for 3-D worlds as viable corporate learning environments. She also will explore the taxonomy of learning possibilities from knowledge to evaluation, along with strategies for designing both synchronous and asynchronous engagements with targeted outcomes for participants. In this session, you will learn about the differences in the various 3-D platforms available and the types of learning that can be cost-effectively deployed as part of a broader blended learning strategy.

Download Materials:
Slideshow — Collaboration, Innovation and Learning Design in 3-D Virtual Worlds
Handout — 3D Worlds and Vitual Learning Whitepaper
Handout — Web 2.0 Strategy

2:30pm-3:30pm
Poinciana Salon 2

Leveraging University Partnerships for Maximum Impact

The strategic utilization of existing organizational resources is critical to achieve overall business objectives. Discover how two Fortune 500 organizations are utilizing existing budgets and external education partnerships to maximize and measure the impact on their strategic objectives. Learn new ways to focus your organizational objectives into a measurable action plan.

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Slideshow — Leveraging University Partnerships for Maximum Impact

2:30pm-3:30pm
Poinciana Salon 3

Are You Ready for Day 2?

Organizations spend a significant amount of time, resources and energy implementing changes. The momentum to reach the "go live" for system implementations, acquisitions, business-process improvements and product innovations wanes as the attention focuses on the next big event on the corporate strategy checklist. Organizations often face difficult challenges in maintaining the infrastructure to support these changes and realize their long-term ROI. This session will address how to build a strong sustainment strategy to optimize your investments and continually realize the value that was initially planned. Participants will learn about tools to self-evaluate their internal sustainment capabilities and identify immediate areas of need.

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Slideshow — Are You Ready for Day 2?

2:30pm-3:30pm
Poinciana Salon 4

Good People, Good Leaders: Shaping Leadership Behaviors Worth Imitating

"Pick out associates whose behavior is better than yours, and you'll drift in that direction," Warren Buffett once said. It's a profound truth about one important way people learn: by imitating the successful words and actions of others. Most of us admire the behaviors of good leaders and good people, but that's a combination that can be difficult to sustain during these anxious times. Yet, treating people with dignity is critical to a strong culture, retention and productivity. In this session, participants will share their challenges in motivating people in anxious times, which leadership behaviors they most respect and how learning executives can help shape executive behaviors.

Download Materials:
Slideshow — Good People, Good Leaders: Shaping Leadership Behaviors Worth Imitating

3:30pm-4pm
Americana Ballroom Foyer

Refreshments

Hosted by Bellevue University

4pm-5pm
Americana Ballroom Salon 3

Panel Discussion - Running Lean: Ideas for Learning in 2009

Tough economic times don’t necessarily mean development needs to suffer. In this panel discussion, learning executives will share how their organizations continue to deliver effective workforce learning. From virtual learning, mobile solutions or other innovative tools and techniques, hear how learning departments continue to deliver effective solutions despite shrinking budgets and leaner learning departments.

6pm-7:30pm
Americana Lawn

Networking Reception

Wednesday, April 8th, 2009

7am-12pm
Rotunda East Ballroom

Registration

7am-8am
Americana Ballroom Salon 4

Breakfast

8am-9am

Workshops

8am-9am
Poinciana Salon 1

The Evolving Role of Today’s Learning Leader

The role of the chief learning executive is continually increasing in power and importance across all industries. Learning leaders are viewed as those responsible for talent management and people development. There are various issues that influence organizational learning in a company; therefore, the CLO needs the ability to effectively maneuver internally and externally to the organization when developing performance and learning initiatives. Robert Gimbl, chief learning officer at Citi, will discuss the primary responsibilities and core values of the CLO and the transformation needed to achieve operational excellence and mission success.

Download Materials:
Slideshow — The Evolving Role of Today’s Learning Leader

8am-9am
Poinciana Salon 2

2009 Economic Stimulus: Limits on the Art of the Possible

No matter how much we want to do, how much we need to do it or how much we are given, there are limits on what is possible based on capacity. Capacity is a measure of our ability to absorb change, resources, people and money. In considering the benefits and challenges of the 2009 Economic Stimulus package, the U.S. Government Accountability Office and learning leaders throughout the commercial and federal sectors are wrestling with how to gain maximum benefit from an unanticipated windfall while avoiding wasteful spending. This session will explore the capacity issues that confront organizations receiving stimulus packages and those charged with overseeing public expenditures.

Download Materials:
Slideshow — 2009 Economic Stimulus: Limits on the Art of the Possible

9am-10am

Birds of a Feather

9am-10am
Poinciana Salon 1

Xs and Ys: Why Are We Still Stuck?

During the past 15 years, as generations X and Y entered the workforce in increasing numbers, they brought with them much different expectations of work and the work environment. So why, after so much time, are we still learning lessons? In this lively discussion, we’ll explore the generational challenges that continue to face today’s learning leaders and share ideas on how to handle this important business issue.

9am-10am
Poinciana Salon 2

Creating a Learning Team

With a dispersed workforce spread across multiple geographies and business units, organizations are challenged to deliver impactful learning and development in many places and many times. A well-designed plan is key, but equally important is an effective learning team to make that plan a reality. In this engaging discussion, we’ll explore governance and infrastructure models, whether centralized or decentralized, for creating an effective learning team.

9am-10am
Poinciana Salon 3

Learning and Talent Management: What Direction?

With the rise in talent management, learning leaders must ask if learning functions are organized correctly to deliver the highest business value. Where should the learning function and the chief learning officer reside in the evolving talent management organization? In this discussion, we’ll explore the development of learning’s role and what the future holds.

10am-10:30am
Americana Ballroom Foyer

Refreshments

10:30am-11am
Americana Ballroom Salon 3

Recap of CLO Symposium

11am-12pm
Americana Ballroom Salon 3

Closing Keynote Address - Making Ideas Stick

Corporate learning must cross boundaries, and increasingly, it must happen at a discount. To train a varied audience with meager resources, you need powerful ideas — ideas that stick. Dan Heath, the co-author of the New York Times best-seller Made to Stick, discusses why some ideas get traction and others are DOA. In his talk, he'll discuss how you can spot stories that will drive employee development, how to get colleagues to experience ideas rather than simply hear about them, and why training so often succeeds in the moment but fails to sink in.

12pm-2pm
Americana Ballroom Salon 4

Lunch