Monday, September 28th, 2009

9am-5pm
Broadmoor Hall Registration Desk

Registration

1pm-1:30pm
Broadmoor Hall B

Welcome Address

Download Materials:
Recording — Welcome Address

1:30pm-2:30pm
Broadmoor Hall B

Keynote Address - Motivation for Performance: Risk, Originality and Virtuosity

In this keynote, Peter Vidmar converts Olympic gold into corporate wisdom. With a live demonstration on the pommel horse, Vidmar uses the principles of risk, originality and virtuosity to describe the requirements for a perfect 10 in business and in life. He’ll share a fresh perspective on how CLOs can deliver higher levels of performance, using creativity to separate themselves from the competition and perfect skills on a daily basis. As Vidmar says, "If you want to be at your best when it really matters, you've got to be at your best when it doesn’t matter."

2:30pm-3pm
Broadmoor Hall Prefunction Area

Refreshments

3pm-4pm
Broadmoor Hall B

Panel Discussion - Coaching: The Two Sides of Performance

Successful leaders and elite athletes often have something in common: a coach. Coaches help them identify gaps they may not have seen and then push them to levels of performance and development they may not have thought possible. A panel of professional coaches and their clients will discuss the ins and outs of successful performance coaching that lead to higher performance, including:

-    Defining the elements of an effective coaching relationship
-    Creating an organizational culture of coaching
-    Balancing external feedback and coaching with internal coaching
-    Driving and sustaining results through coaching

Download Materials:
Recording — Coaching: The Two Sides of Performance

4pm-5pm

Workshops

4pm-5pm
Colorado Hall A

Benchmark Your Meta-Learning

Learning can no longer mean “training.” Learning must mean problem solving, creativity, innovation and more. Organizations are finding huge benefits in getting concrete about informal learning, and you need to, as well. How does your organization stack up? In this session, we will review the results of the CLO/TogetherLearn survey of meta-learning practices and learning culture. We'll suggest the concepts you need, the examples you seek and the tools you need to assess your status, review and prioritize the opportunities, and develop your plan for action.

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Slideshow — Benchmark Your Meta-Learning

4pm-5pm
Colorado Hall B

How Tyco Electronics Tripled their E-learning Production Without Sacrificing Quality

Does any of this sound familiar? Your global learning strategy needs to be executed 24 hours a day, in 57 countries and in more than 20 languages. You have a large number of tenured potential mentors in many established markets around the globe, but very few in the emerging markets where you actually need them the most. More than 20 percent of your company's portfolio of products and services is new every year, and thousands of employees need to know how that affects the jobs they do. Is your organization facing some of these challenges? Hear what Tyco Electronics did to take on these challenges, including establishing a brand presence, internal partnering, external partnering and creating a sense of urgency.

4pm-5pm
Colorado Hall C

Performance Learning Filter: Are Your Learning Designs Increasing Organizational Performance?

Overwhelmed with everything that makes great e-learning? Too much of e-learning produced today is just pushing out knowledge, and the learners are either bored to death or too overwhelmed to have any impact on business outcomes. The model explored in this session will allow executives to review learning experiences through a unique filter and expose designers to a new philosophy of instructional design. Learning organizations that understand the critical skills employees need and allow them to learn and practice these skills will see ROI increases in employee performance. Join us and learn how your team can produce e-learning that truly affects business outcomes.

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Slideshow — Performance Learning Filter

4pm-5pm
Colorado Hall D

Satisfying Urgent Business Needs

The business needs it now, not in two or three months. Critical business process changes affecting 15 countries, immediate response to a new product launch from your chief competitor, disruptive change in government regulations — a contemporary learning solution is crucial to meet these business realities. You want a solution that is driven by the subject-matter expert, instructionally sound and able to impact performance. To meet these competing requirements, you need a strategy to enable your organization to respond. Bring your most pressing problems and a competitive spirit to this hands-on workshop as we walk through a live example that will outline a robust strategy and illustrate shocking deployment metrics.

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Slideshow — Satisfying Urgent Business Needs

4pm-5pm
Colorado Hall E

Superleaders Return: Developing Leaders Who Save the Day, Quarter and Fiscal Year

We all watched as the economy struck a blow to businesses around the world, and organizations continue to adjust to an era of uncertainty and volatility. This is not the time to sit back, do nothing and hope that it will get back to “business as usual.” Organizations need Superleaders, operating at their peak performance, to drive business results even when the odds are stacked against them. Join Maryann Billington for a special report from corporate learning executives about their experiences and insights on how they positioned, launched and grew leadership development services while other corporate initiatives were being slashed. You’ll come away supercharged with ideas and tools you can immediately put to use.

Download Materials:
Slideshow — Superleaders Return

4pm-5pm
Colorado Hall F

The Seven Deadly Sins of Training and HR and How to Avoid Them

This session will provide actionable intelligence on how to reduce turnover, increase employee engagement, reduce fines and hire the right talent. It will also offer insights on how to increase employee productivity, cascade organizational strategy and goals, link people to strategy and more.

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Slideshow — The Seven Deadly Sins of Training

6pm-7:30pm
Cheyenne Lodge

Networking Reception

Hosted by Keller Center for Corporate Learning

*Buses will pick-up and drop-off from the South Tower beginning at 5:45 pm.

Tuesday, September 29th, 2009

7am-5pm
Broadmoor Hall Registration Desk

Registration

7am-8am
Broadmoor Hall A

Breakfast

8am-8:30am
Broadmoor Hall B

Welcome Address

8:30am-9:30am
Broadmoor Hall B

Keynote Address - Staying Competitive With a Smarter Workforce at IBM

The economic downturn has caused a shock to how companies, institutions, governments and individuals operate and how they are connected — economically, technically and socially. Economic challenges are accelerating change that the world was already experiencing. We see the new realities of a connected world, and we realize major shifts are changing the competitive landscape of our industry. Join Ted Hoff in a discussion on how IBM is approaching these changes to remain competitive by delivering client value through a smarter workforce. Learn how IBM, through innovative, technology-enabled approaches, enables its employees to get smarter faster and stay on the cutting edge of clients’ issues and the solutions to address them.

Download Materials:
Slideshow — Staying Competitive With a Smarter Workforce at IBM
Recording — Staying Competitive With a Smarter Workforce at IBM

9:30am-10:30am

CLO Power Hour

9:30am-10:30am
Broadmoor Hall B

Building Business Acumen

The global economic crisis has graphically demonstrated that business acumen is a key trait for leaders. However, business acumen has rarely been the foundation for leadership development. There is a pressing need for talent development managers and CLOs to move aggressively on this front. Dr. E. Ted Prince of the Perth Leadership Institute will explain business acumen, its relationship to new approaches in behavioral finance, assessment instruments and formal programs involving business acumen. He also will show how to design programs and where components such as financial literacy and business simulations fit in with behavioral approaches.

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Slideshow — Building Business Acumen

9:30am-10:30am
International Center North

Developing Speed to Learning

Today’s organizations need results, and they need them fast. The best CLOs have always driven results through their organization’s learning and development initiatives, but they’re now being challenged more than ever to deliver impact faster and more effectively. Their expertise around development and people strategies, combined with their knowledge of the business, make them the ideal candidate to build strategies, programs and processes for their organizations that develop, motivate and unleash the power of their people through learning. In this Power Hour, Brian Klapper, founder of the Klapper Institute, will share the latest research and insight into how learning leaders can be more nimble, bring experimentation and rapid piloting into their work, and get results quicker in the process.

Download Materials:
Slideshow — Developing Speed to Learning

10:30am-11am
Colorado Hall Prefunction Area

Refreshments

Hosted by Capella University

11am-12pm

Workshops

11am-12pm
Colorado Hall A

Doing More With Less: Creatively Addressing Learning Needs During Difficult Economic Times

This panel discussion, hosted by Alan Malinchak, chief learning officer at ManTech International, explores creative ideas and innovative concepts that leading organizations like Cargill, Northwestern Memorial, Gap Inc., University Health System and Capella University are leveraging in the face of budget cuts. Learning leaders from these powerhouse organizations will share their ideas firsthand during this collaborative working session.

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Slideshow — Doing More With Less

11am-12pm
Colorado Hall B

To Tweet or Not to Tweet: Taking a Strategic Approach to Web 2.0 Learning Tools

As corporate training needs have become more complex, new learning technologies have emerged to engage adult learners. Examples include virtual classrooms, learner-generated content, 3-D worlds, mobile learning and social networking. The primary drivers for exploring new learning modalities are talent management, innovation, collaboration and value. Web 2.0 tools provide exciting and effective solutions to address minimizing time away from the job and just-in-time training in a work setting. In this workshop, we will address the challenge CLOs often face in taking a strategic approach to determining which tools to include for their organization’s learning.

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Slideshow — To Tweet or Not to Tweet

11am-12pm
Colorado Hall C

Avoiding the ‘Speed Traps’ in Strategy Execution

Speed is often a critical component of strategy execution today. Companies strive to achieve quicker and lasting payoff on their business initiatives. Yet, most corporate executives are worried that their companies aren’t executing quickly enough. Jocelyn Davis will present the findings of Forum’s research on strategic speed, which identifies the factors that most often impede speedy and successful strategy execution, and the leadership abilities needed to avoid these “speed traps.” Lisa Donovan of Archstone, a leader in apartment operations, will describe how her company implemented “Commitment to Great,” an enterprisewide strategy for engaging leaders and employees in delivering superior service to drive customer loyalty.

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Slideshow — Avoiding the Speed Traps in Strategy Execution

11am-12pm
Colorado Hall D

Stronger Leadership Skills Help Drive Sales at Hormel Foods

Hear from a non-HR executive on how leadership development positively impacts the business performance of Hormel Foods. Learn how Hormel Foods' development program for sales, marketing and corporate managers drives engagement and performance of this group during a critical phase in their careers. Hormel Foods' blended program is delivered in partnership with Harvard Business Publishing and combines e-learning, cases, articles and facilitated sessions. Senior leaders are integral to the process, and participants learn skills and concepts in the context of Hormel's business for a more direct link to business results.

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Slideshow — Stronger Leadership Skills Help Drive Sales at Hormel Foods

11am-12pm
Colorado Hall E

The Future of Work and Higher Education

Many of the most pressing issues concerning companies today revolve around questions of education. For example, in the future, more than 65 percent of jobs will require a college education, but there is a shortage of qualified workers to fill these positions. Succession planning is also a major concern. Many top executives hold graduate degrees; to replace these executives when they retire, firms must choose between educating employees internally, encouraging workers to seek degrees on their own time or hiring from outside. Meanwhile, in fields such as technology and health care, continuing education and certification are ongoing necessities. This workshop will discuss all these trends and more and offer answers about how to accomplish educational goals in the current economic environment.

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Slideshow — The Future of Work and Higher Education

11am-12pm
Colorado Hall F

Unlocking Your Organization's Inner Genius With Social Learning Technology

This discussion will explore the debate over opportunities and applications for social networking in a corporate learning environment. Today, more than ever, organizations are looking for ways to harness the power of social networking to securely empower their employees to find, create and share knowledge and expertise with their colleagues. How can learning be a part of that collaboration and provide valuable context and relevance? Join us for what is sure to be a lively conversation that will give you a glimpse into the future of corporate training and social networking.

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Slideshow — Unlocking Your Organizations Inner Genius

12pm-1:15pm
Broadmoor Hall A

Lunch

Hosted by SkillSoft

1:15pm-1:45pm
Broadmoor Hall B

Keynote Address - Supporting Peak Performance: The Role of the CLO

Hear what top CLOs from around the world have to say about the high-performance organization and the role of the CLO in driving that change. Winner of Chief Learning Officer magazine’s Chief Learning Officer of the Year award, Rebecca Ray will look at the role of the CLO in the best of situation: driving peak performance.

The following questions will be addressed:

• What is a high-performance organization?

• What is the role of the CLO in driving peak performance?

• How does the CLO partner with the business to drive performance?

• What are some of the examples of great CLOs in action?

• What can we do to close the gap on peak performance in our own organizations?

• How do we prepare the next generation of CLOs?

Download Materials:
Slideshow — Supporting Peak Performance
Recording — Supporting Peak Performance

1:45pm-2:30pm
Broadmoor Hall B

CLO Learning In Practice Awards Presentation

Download Materials:
Recording — CLO LIP Awards Presentation

2:30pm-3:30pm

Workshops

2:30pm-3:30pm
Colorado Hall A

‘Vuja De:’ Achieve More With Less

“Vuja de,” a term coined by the late comedian George Carlin, means looking at things you’ve seen before in a way you’ve never before seen them. Today’s corporate learning managers are being asked to provide a more strategic approach to employee education and training while leveraging training budgets. Fortunately, the Keller Center for Corporate Learning has innovative solutions to help you attain these measurable results. This session will explore the ways training can be tailored to meet your budget needs and how to get more with less. Case studies and examples will be provided.

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Slideshow — Vuja De: Achieve More With Less

2:30pm-3:30pm
Colorado Hall B

Prescription for Success: Watson Pharmaceuticals’ Online Learning Program

Watson Pharmaceuticals Inc.’s sales training and development department has undertaken a comprehensive overhaul in the past year. The nation’s third largest prescription drug provider initiated an online learning program, retiring its “transactional” training approach. In this workshop, you’ll learn tips for turning your training department into a more effective and engaging team that provides extensive value to internal constituents; ideas on blended learning strategies; and ways to create distance learning programs that have a true impact on business.

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Slideshow — Prescription for Success

2:30pm-3:30pm
Colorado Hall C

High-Impact Succession Management

Surviving the economic downturn and thriving in a post-recession world will require strong and well-developed pools of talent. Was your succession management system up to the task? Did your approach to learning and development deliver the kind of leaders your organization needs now? This workshop will explore best practices in achieving talent sustainability, discuss the implications of a best practice study on your talent strategy and reinforce critical talent roles and practices for leveraging your human capital assets. It will also discuss strategies for talent pipeline maintenance and risk management during times of change and outline the critical elements of a high-performance leadership strategy.

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Slideshow — High Impact Succession Management

2:30pm-3:30pm
Colorado Hall D

Innovation in Learning: What’s Really Going On?

Researchers at Bellevue University's Human Capital Lab work directly with executives at Verizon Wireless, The Home Depot, Convergys, the Department of Defense and others on measuring the impact of learning. Researchers at the University of Southern California's Center for Effective Organizations work at the leading edge of thinking and application in the area of HR measurement and organizational effectiveness. In this session, two leaders from these organizations will share what they have learned with special focus on why it has proven so difficult to implement measurement and innovation in the face of entrenched organization cultures.

Download Materials:
Slideshow — Innovation In Learning

2:30pm-3:30pm
Colorado Hall E

Workforce Productivity Through Certification

Join IT industry association CompTIA in an informative workshop on recent and compelling research regarding enterprise learning. Gain insights on the latest methods and technologies in the IT industry that address the ways people learn. Find out how online communities help employee and workforce development, as well as how to apply metrics to desired training goals and outcomes. Leave this session with ideas for training and learning initiatives that help achieve higher workforce productivity.

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Slideshow — Workforce Productivity Through Certification

2:30pm-3:30pm
Colorado Hall F

Still Learning: Discoveries on the Commercialization of Innovation

Lessons learned, successful collaboration stories and how you can leverage Ireland's future investments in learning technology — all this and more will be discussed in this interactive session. Four years ago, the Irish Learning Alliance (ILA) set out a 10-year innovation strategy to deliver innovative learning solutions through collaboration and investment in next-generation learning technologies. In this session, the leaders of the ILA will present highlights of their research into technologies such as social media, mobile technologies and virtual worlds and how they impact the commercial world — your businesses. We are just at the beginning of this journey and we are still learning — be a part of it all!

Download Materials:
Slideshow — Still Learning

3:30pm-4pm
Colorado Hall Prefunction Area

Refreshments

4pm-5pm

Birds of a Feather

4pm-5pm
Colorado Hall A

Learning Lessons From Marketing

It’s not enough to invest in a robust LMS, develop compelling content and deliver it effectively and efficiently. It’s not enough to be a skilled communicator, expert negotiator and respected leader. Today, learning professionals need to effectively market and sell their products and services to executives, the workforce and external partners. In this lively discussion, we’ll explore why today’s CLOs need to be content experts and also expert marketers. We’ll also share ideas for how they can get their messages across to their audiences.

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Slideshow — Learning Lessons From Marketing

4pm-5pm
Colorado Hall C

The CEO and Me: Best Practices for Executive Partnerships

Some CLOs have the seat at the table, while others are still trying to grab a chair. To be truly impactful, learning and development must be tied to the organization’s strategic intent and critical business issues, and this requires that learning leaders align themselves with the executive team. In this lively discussion, we’ll explore and discuss the challenges and rewards of effective executive partnerships and share ideas for how learning leaders can establish, build and sustain successful business relationships with the organization’s top leaders.

4pm-5pm
Colorado Hall D

Next-Generation Leadership Development

At a time when leadership is under intense scrutiny, the quality of an organization’s leaders has never been more important. Today’s organizational leaders need to combine deep industry knowledge, skillful execution and strong people management — all while remaining agile enough to respond to rapidly changing conditions. In this lively discussion, we’ll explore and discuss the challenges facing today’s organizational leaders and share ideas for how to deliver leadership development that will meet the needs of tomorrow’s leaders today.

4pm-5pm
Colorado Hall F

Global Collaboration: The Future Is Now

Today’s organizations, regardless of their size, compete on a massive global stage. Learning leaders are challenged to empower employees, partners and customers with development, whether they’re in Bangkok or Boston. Collaboration on a global scale is increasingly the key to success. In this engaging discussion, we’ll explore best practices for promoting collaboration and delivering development globally and discuss how these enhance the competitiveness of the enterprise.

6pm-7:30pm
Lake Terrace Dining

Networking Reception

Hosted by Lore International Institute, a Korn/Ferry Company

Wednesday, September 30th, 2009

7am-12pm
Broadmoor Hall Registration Desk

Registration

7am-8am
Broadmoor Hall A

Breakfast

8am-9am

Workshops

8am-9am
Colorado Hall A

Developing the ‘Kept-On’ Workforce

Employees who survive layoffs, reorganizations, budget cuts and hiring freezes aren’t satisfied with just hanging on. They want a meaningful future with satisfying career development opportunities. Survivors of downsizing remain productive, committed and creative when they see long-term benefit. “Kept-on” workers know they’re talented and they’re the future of the organization. Yet, they are ready to move on from an organization in transition unless they have good reasons to stay. The kept-on workforce expects satisfying work, exciting growth and development opportunities and ongoing dialogue about their careers and contributions. This interactive keynote will provide a framework and a model for understanding how to engage, retain and develop talented professionals across the generations.

Download Materials:
Slideshow — Developing the Kept On Workforce

8am-9am
Colorado Hall C

Impacting Performance Through Predictive Analytics

Join us to learn how organizations have used the power of statistics to isolate the impact of their human capital interventions and to take their measurement strategies to the next level — optimization. Case studies will illustrate how Mutual of Omaha, Sun Microsystems and Chrysler are leveraging predictive analytics to answer tough questions. These questions include: Are my investments improving some KPIs and not others? Are they more effective with certain delivery methods? Are they benefiting some employees more than others? Are they helping to retain some employees and not others? Asking — and quantifiably answering — questions like these empowers learning leaders to make informed decisions regarding their human capital investments.

Download Materials:
Slideshow — Impacting Performance Through Predictive Analytics

8am-9am
Colorado Hall E

Leadership Development: From Base Camp to Summit

This workshop will explore the various stages of leadership development and discuss the importance of developing leaders from the time they start with an organization right up to the executive level. It will also cover the resources for different levels of training. Additionally, this workshop will provide attendees with a sneak peek at the SkillSoft Leadership Advantage, a targeted, concise rich media treatment of key leadership competencies that includes compelling content from key thought leaders.

Download Materials:
Slideshow — Leadership Development: From Base Camp to Summit

8am-9am
Colorado Hall F

Developing Tomorrow’s Leaders: An Integrated Global Approach

Many organizations are challenged with developing and engaging high-potential leaders. In 2007, TeleTech, in partnership with eCornell, launched the Ascent Leadership Development Program — a high-impact global professional development program that seamlessly integrates online and instructor-led classes, immersion workshops, action learning, coaching and an executive speaker series. Ascent has generated measurable results in engagement, performance, professional growth and readiness for increased responsibilities. Rich Herbst, vice president of learning and leadership development at TeleTech, will discuss this innovative program and its components, challenges and impact on leadership development at one of the world’s largest global business process outsourcing solutions providers.

9am-10am
Broadmoor Hall B

CLO Winners' Circle

Find out the story behind the Learning In Practice Awards.  Recipients in each category will be available to discuss the initiatives in their organization that won this year’s recognition.

10am-10:30am
Broadmoor Hall B

Refreshments

10:30am-11am
Broadmoor Hall B

Recap of CLO Symposium

11am-12pm
Broadmoor Hall B

Closing Keynote Address - Don’t Kill the Golden Goose

Most talented people fail to thrive due to excess performance expectations. In many cases, excess performance expectations cause highly talented individuals to choke under pressure and engage in self-handicapping behavior. In this keynote presentation, executive coach and psychologist Dr. Steven Berglas will explore how learning professionals can nurture high performers and avoid killing the goose that lays the golden egg.

Download Materials:
Slideshow — How to Keep A Players Productive

12pm-1:30pm
Broadmoor Hall A

Lunch

Hosted by CompTIA