The Human Centered Organization: Boston Children’s Hospital

In the battle for of top-notch talent, organizations must focus on acquiring, developing and promoting people that have the right technical skills, and the right emotional, relational and team intelligence. Especially if your organization is ranked the #1 children’s hospital by U.S. News & World Report. Join Inez Stewart of Boston Children’s Hospital and Anne Prendergast of SurePeople in this webinar to learn how the pediatric medical center focuses on customer intimacy and the lifetime value of patients while empowering its front-line employees to make decisions.

In this webinar you will gain:

• A behind-the-scenes look at why Boston Children’s Hospital is ranked the #1 children’s hospital by U.S. News & World Report.
• An understanding of Michael Treacy and Fred Wiersema’s framework – outlining the balance of customer intimacy, operational excellence, and product leadership – and how it applies to the organizational goals of Boston Children’s Hospital.
• Insight into how Boston Children’s Hospital is creating a “high reliability” culture by building emotional, relational and team intelligence to enhance both talent development and performance management.