Technology

Xerox and Qwest: Reaching Out to Workers

Ongoing employee education is crucial to businesses surviving and thriving in competitive and uncertain markets. The delivery of that education, of course, is just as crucial, as different workers respond differently to different modalities. Technology, t

Grant Thornton: Collaboration Is the Key

Working together is at the heart of collaboration, whether “together” means in the same office or just on the same planet (for now). When your company works with others for a living, as does the accounting, auditing and tax service firm Grant Thornton, co

3Dlabs: Accelerating Market Education

3Dlabs Inc., a leading supplier of graphics accelerator solutions to a broad range of professionals including the computer-aided design (CAD), digital content creation (DCC) and visual simulation markets, was looking to outfit key business groups such as

Amplifon: Boosting Sales Force Training

Amplifon Group, a large, multinational company specializing in the manufacturing and selling of medical devices with a primary focus on hearing aids, employs approximately 2,750 people worldwide and continues to expand. Amplifon’s assembly operations and

Training: Expense or Investment

In his Chief Learning Officer column (Selling Up, Selling Down, September 2002), Bob Mosher, director of education for Element K, challenged us to think not only of investment but of return on investment. While we applaud his optimism, most organizations find high value in creating the Kirkpatrick Level 4 measure: behavioral outcomes. Kirkpatrick’s Level 5 creates ROI measures that are…