SuccessFactors Jam program enables users to create shared communities of practice populated with topic-specific content
by Site Staff
November 19, 2012
SUCCESSFACTORS:
Until recently, the average learning program at 4th Generation Systems, a sales and management consultancy, was typically led by an instructor either in person or via the Web and could often run over a period of months.
Spurred by the need for speed and the difficulty in coordinating schedules, the company went looking for a social learning platform that would do several things: drive faster time to performance, capitalize on the pull of Internet-enabled learning, engage multiple generations and build a community of learners. It found SuccessFactors’ Jam.
Using Jam, 4th Generation was able to create shared communities of practice populated with topic-specific content that included related articles and blogs along with sample sales presentations. Jam also allowed sales leaders and experts to create, capture and upload video presentations.
The program also let 4th Generation users create and participate in discussion forums, discover people within their network and crowd source questions. Using this user-generated content, sales leaders were able to clarify issues facing employees and customers and share ideas to address those challenges.
The company was able to roll out the new platform in less than three weeks and quickly saw faster response to questions from the field as well as deeper discussions and completion of key objectives.