MassMutual began 2011 with a lofty goal: double market share in the next four years without an equivalent growth in staff.
by Site Staff
November 19, 2012
DEBBIE COTE
Assistant VP of Retirement Services Training, MassMutual Financial Group
To achieve the goal, executives stressed the importance of growing the business and industry knowledge in its 1,100-member workforce. Under the direction of Debbie Cote, assistant vice president of retirement services, the learning and performance division established a new core curriculum, which included more than 30 e-learning modules and a manager roadmap to help assimilate new employees. MassMutual already has increased market share from 2 to 3 percent in the last year, and is aiming for 4 percent by 2015.